Política de reembolso

Returns for product quality issues

Please contact us within 14 days of receiving your order if your item has a product quality issue. Include your order number, a description of the issue and clear photos so we can help.

We cover return shipping for approved quality-related returns. Please contact us before sending anything back; we will provide return instructions directly. Do not send a return to a parcel's sender address without confirmation.

Items damaged in transit

We offer a replacement or refund for items that arrive broken or damaged. Please report damage within 3 days of receipt and include photos of the damaged item and packaging. Retain the packaging while we review the issue.

Change-of-mind returns

We do not offer voluntary returns for change of mind or other reasons unrelated to product quality, except where applicable law gives you a right to cancel or return your purchase.

Your statutory rights

Nothing in this policy restricts your rights under applicable consumer law. Where a statutory cooling-off period applies, including the usual 14-day withdrawal right for eligible EU distance purchases, we will honor that right and provide the required return instructions. The 3-day and 14-day reporting periods above help us resolve issues promptly; they do not shorten any statutory warranty or remedy period.

Contact

Please use our contact form and provide an email address so we can reply. We usually respond within an hour, but replies can occasionally take longer.

Customer support

Email support@glazenook.com with your product question or order number.